Coins Sent to Old Obiex Wallet? Contact Us!
We understand that accidentally sending coins to an old wallet address can be stressful. Unfortunately, due to wallet address changes made on December 15, 2023, coins sent to deactivated addresses cannot be directly recovered. We apologize if you missed the announcements about this change through email, social media, or community posts.
While we cannot guarantee recovery, we're committed to helping you explore all possible options. Please contact our customer support team immediately and provide the following information:
- Transaction hash: This unique identifier helps track your transaction on the blockchain.
- Old wallet address: Where you mistakenly sent the coins.
- Value of the transaction: Amount of cryptocurrency sent.
- Network: The blockchain network used for the transaction (e.g., Bitcoin, Ethereum).
- Obiex username: Your unique identifier on the Obiex platform.
Here's how you can reach us:
- Live chat: Click the chat icon on our website or app for instant assistance.
- Email: Send an email to Support@obiex.finance with the subject "Sent Coins to Old Wallet Address".
Our dedicated support team will investigate your case thoroughly and offer any available solutions or next steps.
- We kindly suggest you avoid sending coins to any deactivated addresses in the future.
- Remember to always double-check the recipient address before sending any cryptocurrency.
We understand this situation is frustrating and appreciate your patience and cooperation.