KYC Verification Still Pending? Relax, We're Here to Help!
We understand the frustration of waiting for KYC verification. If you submitted your documents and haven't been verified, here's what to do:
1. Check your email: Before contacting us, please check your email for a message. This email will explain why your documents haven't been verified and suggest corrections.
2. Make necessary corrections: If your email mentions specific issues, follow the instructions carefully and resubmit your documents with the required changes.
3. Still need help? Contact Obiex Support: If you've checked your email and made any necessary corrections, but your KYC verification is still pending, please reach out to our customer support team.
Here's what you'll need to provide:
- Your full name exactly as it appears on the documents you submitted
- A brief description of the issue you're facing
Our support team will review your case and assist you with manual verification if needed.
- Ensure your documents are clear, legible, and in the correct format (e.g., .jpg, .png).
- Double-check that all information matches across your documents and Obiex account.
- Respond promptly to any requests for additional information from our support team.
We appreciate your patience and cooperation. By following these steps, we can resolve your KYC verification quickly and efficiently.