Need help resetting your 2FA code?
Don't worry; we've got you covered! Our customer support team is here to help you resolve this quickly and easily.
Here's what you need to do:
- Ensure Tier 2 KYC verification is complete: Unfortunately, we cannot assist with 2FA reset without Tier 2 KYC verification. If you haven't already, please complete it.
- Contact customer support: Once your Tier 2 KYC is complete, reach out to our customer support team through one of the following options:
- Live chat: Click the chat icon on our website or app for instant assistance.
- Email: Send an email to Support@obiex.finance with the subject "2FA Reset Request".
- Provide necessary information: When contacting support, please have the following information ready:
- Your email address associated with your Obiex account
- Proof of completed Tier 2 KYC (if requested)
An email will be sent to your address with further instructions on how to reset your 2FA code.
- For security reasons, we may ask you to verify your identity through additional means during the process.
- If you encounter any issues, please don't hesitate to contact our customer support team again for assistance.