Stuck Deposit? Get Your Funds Fast with These Steps!
We know how frustrating it can be when your funds haven't yet landed in your Obiex account. We sincerely apologise for the inconvenience and want to assure you we're here to help!
If your deposit is taking longer than expected, follow these steps:
- Check the Network Confirmation: Different crypto networks have varying confirmation times. Double-check the estimated confirmation time for the network your deposit was sent on. You can find this information on various blockchain explorers.
- Verify Transaction Details: Ensure you provided the correct wallet address, amount, and network when initiating the deposit. Even a minor mistake can cause delays.
- Contact Customer Support: If the confirmation time has passed and your deposit is still missing, reach out to our customer support team immediately. They'll be able to investigate your specific case and troubleshoot the issue.
When contacting support, please provide the following information:
- Transaction Hash: This unique identifier helps track your deposit on the blockchain.
- Wallet Address: The address you sent the funds from.
- Transaction Value: The amount of cryptocurrency you deposited.
- Network: The blockchain network used for the deposit (e.g., Bitcoin, Ethereum).
- Obiex Username: Your unique identifier on the Obiex platform.
Here's how you can reach us:
- Live Chat: Click the chat icon on our website or app for instant assistance.
- Email: Send an email to Support@obiex.finance with the subject "Delayed Deposit" and include the information mentioned above.
We're committed to resolving your deposit issue as quickly as possible. Our support team will work diligently to identify the cause of the delay and get your funds credited to where they belong as soon as possible!